We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||5-9 Business days|
|Canada, Europe||10-15 Business days|
|Australia, New Zealand||10-15 Business days|
|Mexico, Central America, South America||10-15 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (10)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
14 Jul 2017 14:39
Took only 14 days to arrive! and it works great, I'm loving this mug so much!!! thank you :)
17 Jun 2017 13:06
Se ve muy bien, pero me parece que podría ser mejor sin esa asa y linea blanca, le quita estilo, también me gustaría que se mostrara la imagen mas rápido, que sea tan mágico de frío a caliente como de caliente a frío
19 May 2017 03:33
very fast shipment (to finland about 1 week). very well packaged, excellent store and product
15 May 2017 04:03
True to description
6 May 2017 06:55
works perfectly and it's beautiful. A bit blurry but still pretty
3 May 2017 12:10
muito bonita e bem embalada. Testei com líquido quente e funcionou
29 Mar 2017 06:41
Veio muito bem embalado, funciona minha namorada adorou, recomendo a todos !
12 Mar 2017 06:32
5 Mar 2017 20:35
I didn't receive the pack, but He give me back my money
4 Mar 2017 06:19
22 Feb 2017 12:39
Товар полностью соответствует описанию. Продавец отправил очень быстро. И очень быстро товар пришел, именно тот, который заказывала. Чашка просто отличная. Упаковано отлично. Я рекомендую и буду покупать еще, именно у этого продавца.
22 Feb 2017 05:55
Al vivir algo bastante lejos a tardado casi dos meses en llegarme, pero ha llegado en muy buen estado. Estoy muy contenta con el producto.
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